Terms and Conditions

    Last updated: January 2026

    Welcome to Woyura.
    By accessing and using the website www.woyura.com, as well as by making purchases through our online store, you accept these Terms and Conditions. If you do not agree with any of them, we recommend that you do not use the site.

    1. DATA CONTROLLER

    Brand: Woyura
    Website: https://woyura.com
    Contact email: contacto@woyura.com
    Country: Colombia

    Woyura reserves the right to update or modify these Terms and Conditions at any time, without prior notice. Modifications will take effect upon their publication on the website.

    2. USE OF THE WEBSITE

    The user agrees to:

    • Use the website lawfully and responsibly
    • Not engage in activities that may damage, overload, or affect the site's operation
    • Provide truthful and updated information when making a purchase
    • Woyura reserves the right to suspend or restrict access to the site for users who violate these terms.
    3. PRODUCTS
    • Woyura sells physical products through its online store.
    • Product images are illustrative and may show slight variations from the final product.
    • Product features, prices, and availability may change without prior notice.
    4. PRICES AND PAYMENTS
    • All prices are expressed in Colombian Pesos (COP), unless otherwise indicated.
    • Prices include applicable taxes according to Colombian legislation.
    • Payments are made through secure payment gateways integrated with WooCommerce.
    • Woyura does not store sensitive financial information of users.
    • Purchase confirmation will be made once payment has been approved.
    5. SHIPPING
    • Shipments are made to the address indicated by the customer at the time of purchase.
    • Delivery times are estimated and may vary depending on location and the shipping company.
    • Woyura is not responsible for delays caused by external factors, such as force majeure or failures by the courier company.
    6. EXCHANGES, RETURNS, AND WARRANTIES
    • Exchanges or returns must be requested within the period indicated by Colombian law.
    • The product must be in perfect condition, unused, and in its original packaging.
    • Shipping costs associated with exchanges or returns may be borne by the customer, unless the return is due to a Woyura error or a defective product.

    To initiate an exchange or return process, the customer must write to:
    contacto@woyura.com

    7. LIABILITY

    Woyura will not be responsible for:

    • Improper use of purchased products
    • Damages resulting from incorrect information provided by the user
    • Temporary technical failures of the website
    • Service interruptions due to maintenance or external causes
    8. INTELLECTUAL PROPERTY

    All content on the website, including texts, images, logos, designs, and graphics, is the property of Woyura or has the corresponding rights.
    Its reproduction, distribution, or use without express authorization is prohibited.

    9. PERSONAL DATA PROTECTION

    The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.

    10. APPLICABLE LAW

    These Terms and Conditions are governed by the laws of the Republic of Colombia.
    Any dispute will be submitted to the competent Colombian authorities.

    11. CONTACT

    For any questions related to these Terms and Conditions, you can contact us at:
    contacto@woyura.com